Our Story
Who we are...
Peppermint Fizz is a small, woman run business.
We make, print and package everything from our little studio in Lancashire.
Let us introduce ourselves!
When she isn't busy at the sewing machine, she loves to plan her next day trip or holiday, and is currently learning to speak Greek.
When she's not working, she likes to relax by playing board games or building Lego - it's very therapeutic!
In the beginning...
Peppermint Fizz started in 2010, when we made our first sale on Etsy. It was an apron and it went to Germany!
It was very new and exciting, but that year we sold just 3 items.
Since then we've worked extremely hard to grow the business and increase our sales.
We now process around 1700 orders per year and have over 1200 5 star reviews on Etsy from happy customers all over the world! We are so proud of our accomplishment and look forward to continuing our Etsy success journey.
Our website is currently for customers in the UK, but overseas customers can still purchase our goods via Etsy... www.peppermintfizz.etsy.com
Delivery
How long will delivery take?
We aim to ship orders within 4 working days.We ship via Royal Mail and their delivery timescale is as follows:
UK 1st Class 1-2 working days
UK 2nd Class 2-3 working days
If you are ordering during a busy time such as Christmas, it could take a few days longer. Please keep this in mind when you place your order.
Can I get my order by a certain date?
Unfortunately, we cannot make promises or guarantees for specific delivery dates.
If you need the item urgently please message us before you order, so that we can arrange a faster turnaround and dispatch.
Delays are always possible with the delivery service, and are completely out of our control. If this will cause a problem please contact us immediately to cancel your order. Our standard cancellation policy applies.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
When your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Do you ship worldwide?
We currently only ship to the UK via this website.
For shipping outside of the UK, please visit our Etsy site at www.peppermintfizz.etsy.com
I missed my delivery
If you were not at home and your package has been left by the delivery
provider, and it has gone missing, you will need to take this up with
the delivery service yourself as it will be classed as a theft.
If you were not at home and your package has been returned to the delivery
office, it is up you to organise the re-delivery or collection of the
package.
If packages are returned to us for reasons such as: the package was not collected from the delivery office, the address given on
ordering was incorrect, the address was inaccessible to the delivery provider, or if the delivery was refused, our standard returns policies apply.
Please contact us for further assistance.
My parcel has not arrived
Although we understand how frustrating it is when a parcel does not arrive when
expected, we cannot refund or accept claims for DELAYED items.
LOST PARCELS
We are only eligible to make a claim to the delivery provider AFTER 12 working days has passed.
If the length of time stated above has passed and your package has still not arrived, then do please contact us and we will begin the claims procedure. We will only be able to refund or replace the item once the
delivery service provider has fully investigated, and confirmed that the
package has been lost. This could take up to 4 weeks (but is usually much quicker). We are unable to refund or replace our customers before the delivery provider has confirmed the loss.
My Item is damaged
DAMAGED DURING DELIVERY
If the damage has occurred during transit is is important to send us CLEAR
photographs of both the packaging AND the item, clearly showing all
damage. We can then make a claim with the postal provider.
DAMAGED DURING USE
We do not provide refunds or replacements if your item has become damaged due to misuse, general wear and tear, or if incorrectly washed/dried. Washable items are supplied with full washing instructions.
FAULTY ITEMS
If your item is faulty and the issue is not covered above, then please contact us with clear photographs of the fault and we will investigate.
Your Order
Can I make changes to my order?
Unfortunately orders can not be cancelled or changed once they have been dispatched, but you are welcome to return (non-personalised) items once received, at your own cost.
If your item is personalised we cannot
accept cancellations if the item has already been made. Please message us as soon as possible and we can advise.
There is a mistake on the personalisation
You are responsible for ensuring personalisation is entered correctly at the time of ordering.
We will print exactly what is written in the personalisation box, including all capitalisation or punctuation if
applicable.
If there is a mistake in the personalisation, please contact us. If we have made the mistake we will correct it.
DESIGN / LAYOUT
Our designs & layouts are clearly shown in the photographs. If you add extra wording or provide wording in a format that does not
fit within the constraints of the design we will not alter it.eg: If the item has been designed to fit a date in the format 02.08.23 we will NOT be able to write as 2nd August 2023If the item has been designed in an all capitals style font, we will NOT be able to print using lower case.
Can I request changes to the wording?
If you require a design to have custom wording, please message us first to check this is possible.
RETURNS
PERSONALISED ITEMS
If your item is personalised in any way, then
unfortunately as stated in our terms and conditions it is NON-RETURNABLE.
If the item is returned to us, or delivery is refused, a refund can NOT be issued ie: a 'forced' return.
NON-PERSONALISED ITEMS
If you would like to return a non-personalised item to us for any reason, please contact us within 14 days of delivery and dispatch items back within 30 days of deliveryIn this instance, the item must be unused and in a saleable condition. The safe return of the item, and return postage fee is the responsibility of the customer. We will not be able to issue a refund for the return postage. You must ensure the item is packaged appropriately and proof of posting is obtained for your own insurance.
Misc.
Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions, and we never see customers payment details.
These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
Do you sell or share customer info?
Our customers privacy is very important to us, and we treat your information the way we would wish our own to be treated. We will only share necessary contact information to our shipping provider, to ensure the safe delivery of your order.
We never share or sell customer data on to third parties.