Refund policy

PERSONALISED ITEMS
If your item is personalised in any way, then unfortunately as stated in our terms and conditions it is NON-RETURNABLE unless faulty.  If the item is returned to us, or delivery is refused, a refund can NOT be issued.

NON-PERSONALISED ITEMS
If you would like to return a non-personalised item to us for any reason, please contact us within 14 days of delivery and dispatch items back within 30 days of delivery.


To be eligible for a return your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

The safe return of the item, and return postage cost is the responsibility of the customer. We will not issue a refund for the return postage. You must ensure the item is packaged appropriately and proof of posting is obtained for your own insurance.
Once your return has been received and inspected your refund will be processed.


HOW TO RETURN

To start a return, you can contact us at hello@peppermintfizz.co.uk Please note that returns will need to be sent to the following address: Peppermint Fizz, 118 School Lane, Skelmersdale, Lancashire, WN8 8PU

You can always contact us for any return question at hello@peppermintfizz.co.uk
Alternatively you can use our Contact Form.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Exceptions / non-returnable items
Unfortunately we cannot accept returns for items personalised in any way. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@peppermintfizz.co.uk